The Peppered Waiting List is active when an event has the status "waiting list". This status can be set manually in the Dashboard, but can also be the default status when an event is sold-out. For these settings, please check our article Event Availability, Event Status Changes and Buffers .
There are Two processing options available: manual processing, where requests are emailed to the box office, and automatic processing, which adds requests directly to the ticketing system for supported systems. Settings in the Control Panel allow customization of email recipients, API usage, and pop-up options for ticket requests.
Once the Waiting list status is active, the tickets button will change into a "waiting list" button on the event page and overview.
Option 1: Manual processing of Waiting list requests
This option uses an in-page popup that is active when the Visitor is logged in (if not logged in, a login prompt will be given). The Visitor only has to select the amount of tickets. The correct event is automatically selected and together with the Visitor information is sent in an e-mail to the box office. The requests have to be processed by the box office staff. This option works for all ticketing connections, because there is no direct communication with the ticketing system.
Option 2: Automatic processing of Waiting list requests in a ticketing system
This option also uses the in-page popup that is active when the Visitor is logged in (if not logged in, a login prompt will be given). The Visitor only has to select the amount of tickets. The correct event is automatically selected and together with the visitor information is directly added to the ticketing system waiting list for that event.
This option only works for ticketing systems that support this flow. Please review our list of Ticketing Software Integrations and look for the ✅ next to Waiting List.
Waiting List Settings
In System > Control Panel > Waiting List you can find the following settings:
- Set activated to Yes to switch on the Peppered Waiting list function
- Automatic status offset (hours): Minimum number of hours before an event starts, where it will automatically switch to the "waiting list" status once sold out. When zero or empty, the status must be set manually.
- Mail request to: This is the email address the manual requests of option 1 will be sent to. Must be filled in for Waiting List to work.
- Use API: When the ticketing system supports the connection, switch this option on.
- Enable price type selection: Only for Ticketmatic users. This activates a detailed price type selection form.
- Enable price type selection and options: Only for Ovatic users. This activates a detailed price type selection form
- Use pop-up: This should always be set to Yes when using the integrated option via API. When switched to No, the pop-up is disabled and any other custom or third party url to redirect to from the "waiting list" button can be used.
- Waiting list url: When not using the pop-up option, insert a url here to link to a form or other page. Please note that this is a single URL that will be used to redirect visitors from Waiting list event. There is no event specific data, just a general form. So if you use this, make sure to ask the visitor for which event he is requesting tickets.
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