Current System Status
All Peppered Systems Operational. Please send in a support ticket if you have any questions.
Update 12-06-2025 08:43 BST/ 09:43 CEST
Upcoming Maintenance
No upcoming maintenance scheduled.
Past Maintenance
On Tuesday 27 May to Wednesday 28 May 2025, we will be carrying out essential maintenance on the Peppered Servers. When
- For Hawaii users: Tuesday 27 May 11:00-15:00 HST
- For NA users: Tuesday 27 May 17:00-21:00 EDT
- For UK users: Tuesday 27 May 22:00-02:00 BST
- For EU users: Tuesday 27 May, 23:00-03:00 CEST
What is the impact of this maintenance? Servers will be restarted during this maintenance, which will cause an interruption of approximately 2 minutes in the service per server. After the server has been restarted, we will of course check whether all services are functioning properly again.
If you have any questions, please create a service ticket. Update 19-05-2025 09:10 BST / 10:10 CEST .
On Wednesday 12 February 2025, we will be carrying out essential maintenance on the Peppered Servers from 1:00am EST / 6:00am GMT / 7:00am CET. When
- For Hawaii users: Tuesday 11 February 13:00-18:00 HST
- For NA users: Tuesday 11 February 18:00-23:00 EST
- For UK users: Tuesday 11 February 23:00-04:00 GMT
- For EU users: Wednesday, 12 February, 00:00-05:00 CET
What is the impact of this maintenance? Brief interruptions to service may occur during this window.
If you have any questions, please create a service ticket. Update 12-02-2025 09:30 GMT / 10:30 CET - The scheduled maintenance work has now been completed.
Past Maintenance 2024
On Monday 16 December 2024, we will be carrying out essential maintenance on the Peppered Servers from 1:00am EST / 6:00am GMT / 7:00am CET. What is the impact of this maintenance? We are only anticipating around 5 minutes of downtime at the start of the maintenance window.
Update 11-12-2024 17:56 GMT / 18:56 CET - Scheduled maintenance cancelled as alternative update was found that involved no down-time.
On Saturday 2 and Monday 4th November 2024, we will be carrying out essential maintenance on the Peppered Servers from 2:00am EDT / 6:00am GMT / 7:00am CET. What is the impact of this maintenance?
We are only anticipating around 1 minute of downtime at the start of the maintenance window.
More details here Update 04-11-2024 08:44 GMT / 09:44 CET - The scheduled maintenance work has now been completed.
On Monday 28 October 2024, we will be carrying out essential maintenance on the Peppered Servers from 2:15am EDT / 6:15am GMT / 7:15am CET for around 1 hour. We are only anticipating around 10 minutes of downtime at the start of the maintenance window.
More details here Update 28-10-2024 10:02 GMT / 11:02 CET - The scheduled maintenance work has now been completed.
On Monday 7 October 2024 between 23:00 CEST and Tuesday 8 October 01:00 CEST, we will be carrying out essential maintenance on the Peppered Servers. More details here
Update 08-10-2024 10:42 BST / 11:42 CEST - The scheduled maintenance work has now been completed.
On Wednesday 25 September 2024, we will be carrying out essential maintenance on the Peppered Servers from 4am EDT / 8am BST / 9am CEST for around 1 hour. We are only anticipating around 10 minutes of downtime at the start of the maintenance window. Update 25-09-2024 09:08 BST / 10:08 CEST - The scheduled maintenance work has now been completed.
Resolved Incidents
Wednesday 11 June - Issue with Emails being sent to Visitors
Issue: There is an issue with Visitors not receiving login code emails and are actively looking into this. We found out one of our IPs was temporarily listed on Spamhaus as not safe. Some email providers use that list and the result is that emails will likely end up in spam.
First Reported 08-06-2025 13:11 BST/ 14:11 CEST
Resolved: Exonet removed us from the blacklist and emails could be recieved again.
However, some email providers work with older lists and it can take some hours after the removal for that removal to actually come through. Therefore, took some emails longer to be deemed “safe”.
Update 11-06-2025 14:54 BST/ 15:54 CEST
Tuesday 20 May 2025 - Slow page load speed / Dashboard not accessible
Issue: Peppered servers became unresponsive which resulted in users not able to access the Dashboard and the Peppered Queues kicking in for Visitors or experience slowness. To reduce the pressure on the Peppered Servers we temporarily updated all sites Queues to 100, once they became more stable we increased them back to usual levels.
First Reported 20-05-2025 09:01 BST/ 10:01 CEST
Resolved: Exonet implemented rate limiting on our web servers to allow us to more quickly identify and resolve any sudden influx of traffic.
Update 20-05-2025 16:33 BST/ 17:33 CEST
Wednesday 14 May 2025 - Slow page load speed / Dashboard not accessible
Issue: Peppered servers became unresponsive which resulted in users not able to access the Dashboard and the Peppered Queues kicking in for Visitors or experience slowness. For some sites we lowered the Queue to prevent further disruption.
First Reported 14-05-2025 08:24 BST / 09:24 CEST
Resolved: Exonet resolved server issues and connections were restored within 15 minutes.
Update 14-05-2025 09:31 GMT / 10:31 CET
Resolved Incidents 2024
Thursday 18 December 2024 - Ovatic Connection Down
Issue: Ovatic survers went down resulting in loss of connection between Peppered and Ovatic, including all connections to the ticketing system failing (including login, buying tickets, etc).
First reported 18-12-2024 09:09 GMT / 10:09 CET
Resolved: Ovatic resolved server issues and connections were restored.
Update 18-12-2024 11:38 GMT / 12:38 CET - Ovatic reports they are back online
Thursday 5 December 2024 - Slow page load speed
Issue: Reports of slowness on websites and sometimes a loss of access to the Dashboard.
Resolved: Update was made to servers and services became operational
Update 05-12-2024 12:56 GMT / 13:56 CET
Tuesday 14 May 2024 - Slow page load speed
Issue: Reports of slowness on websites and sometimes a loss of access to the Dashboard.
Resolved: Update was made to servers and services became operational
Update 16-05-2024 13:44 BST / 14:44 CEST
Friday 3 May 2024 - Slow page load speed
Issue: KPN x Ovatic our Ovatic users saw intermittent order completion issues due to an issue with KPN.
Resolved: Update was made to servers and services became operational
Update 07-05-2024 10:04 BST / 11:04 CEST