How to add Dashboard users and/or change users' settings – CultureHub, presented by CultureSuite

This document explains how you can add dashboard users and change the settings of their accounts.

General information

All Dashboard users are listed within your Dashboard.

Only an Dashboard administrator can add new Dashboard users or change the modules they have access to.

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Take note! CultureSuite employees will not add new users to the Dashboard, this is a task for the Dashboard Administrator at the individual organisation who better knows who should have access to which modules within the team. This way it stays much safer.

Make sure you have a Dashboard account

If you don't have a Dashboard account yet, you should be able to see who is the administrator within your team on the login page by going to your site URL and adding /dashboard i.e. mytheatre.com/dashboard:

At the bottom is a list of names of the Dashboard admins for your website

Check if you are an administrator

If you already have a Dashboard account, you can check the Dashboard information in the right column of the homepage of the Dashboard, there you can see who is the administrator within your team.

The list of dashboard admins on the dashboard homepage when logged in

Adding a New Dashboard User

Go to System > Dashboard users.

Select +Add to create a new Dashboard account. E-mail, username and Password are required fields.

Name, Organisation role (Marketing, Box office, Management or Other) and telephone number are optional. There can help CultureSuite identify who to contact at an organisation, this will usually be done via our service portal.

All the fields for a new account in the Dashboard. Red are required fields.

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Take note! Make sure you use the right e-mail address. This is needed for the 2 factor authentication code. The first time the user will try to log in, this code will be sent to the email address that is listed for that user.

After adding a new user you, check the boxes of all the modules this user needs to access. Admins automatically have access all modules without needing to select all the modules individually.

The list of permission check boxes Dashboard admins see for users

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Top Tip! We strongly recommend you keep the list of users up to date and to delete users who do not work in your company anymore (think of interns or ex-colleagues). This way you keep the access to your data as safe as possible.

If you have read this article, take a minute to check the users list in the Dashboard and delete all old accounts!

Related articles

How to log in to the Dashboard using 2 Factor authentication