Introduction
The document outlines the refund process for ticket cancellations through the Peppered platform, specifically for Ovatic users. Refunds to bank accounts are only available if tickets were purchased online via iDeal or Creditcard through Mollie. Conditions for refunds include the absence of gift card or personal balance payments. The refund process involves checking eligibility, retrieving refund amounts, and creating refund requests in Mollie, with notifications sent to visitors. Refunds typically appear in bank accounts within one day.
In the personal “My Tickets” area of a webaccount, the visitor can cancel their bought tickets if the box-office has activated that in Ovatic (see the above article).
For refunds via PSP (Only available with Mollie PSP), an extra check “Refund vias PSP” needs to be set in the Control Panel > Ticketing:
The new refund option is added to the list of cancellation options in the visitors “My agenda” after choosing the “cancel” option for an event.
If the option “refund to my bank account” was chosen by the visitor, the Peppered platform handles the refund with Mollie. The process is as follows:
The Peppered platform checks if the option “refund” is available. This option must meet the following criteria:
- All tickets were bought online using an iDeal or Creditcard payment via Mollie
- Tickets could have been bought in several different orders, that all should work
- Also orders that have been payed for via a payment link sent directly from the box-office can be refunded.
If these conditions are met, the refund option is available.
After visitor selects “refund” we then proceed to retrieve the refund amount for each order from Ovatic and cancel the tickets in Ovatic.
After receiving the amount, for each order we create a refund request in Mollie, using the Mollie payment ID that was used in the original order.
The visitor will receive a mail informing the refund was requested.
All mail texts can be managed in the template text module. just look for “FE3_Cancellation_Mail”
Refunds will automatically appear in the bank account within one day usually.
After the offline sales data import (every hour), the e-tickets should be gone from the visitor account.
What you need
- Mollie Connect (see Configuring Mollie Connect )
- Activate Cancellations (see Cancellation Survey (Itix & Ovatic only))
Cancellation logs
All activity regarding refunds through the PSP are logged in the “Cancellation log” module in the dashboard (in the “system” menu).
Related pages