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Visitor registrations

Visitor registrations

Last updated on February 19, 2026

Updated: 19 February 2026 for Release v226

Schedule registration moments for busy onsales or other campaigns. Logged in visitors can register with a simple click for any event or onsale. All sign-ups are collected in a dedicated CMS module for further processing.
 

You can schedule as many registration moments as you want, even at the same time. Each registration will collect visitors in a separate collection.

Set up a Registration moment

Go to Marketing > Visitor registrations.

Select Add registration (top right) to create a new registration form.

  • Add Title, Description, Button, Description when registered and Confirmation message text
  • Add a Start and End date + time. During this period the sign-up form will be shown in the personal account start page on the website.
Example of a set-up for a registration period
Example of a set-up for a registration period

When saved, the new registration form will be visible on the personal account start page in the active date period:

A registration form
A registration form
 
 
A successful registration. The Confirmation message is shown in green at the top.
A successful registration. The Confirmation message is shown in green at the top.
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Take note! After registration is complete, the original Description text is replaced by the Description when registered text. This text will remain visible for registered visitors even after the registration period expires, and will only be removed once the entire registration item is removed from the Dashboard.
 
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Top Tip! You can also email the link to the registration form to any group of Visitors by copying the link of the registration in the CMS
Notion image

Download registrations and select successful visitors

After a registration period is expired, all sign-ups are grouped together in Marketing > Visitor registrations > Registration moment.

Notion image
 

All registered Visitors can be exported by downloading the CSV file.

The CSV file contains all relevant Visitor data for mailing and other actions
The CSV file contains all relevant Visitor data for mailing and other actions
 

The CSV file also contains a column with a random number. This number is generated per Visitor each time the CSV is downloaded. Use this random number to sort the list and create random selections to narrow the list down as needed.

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Top Tip! You can check for suspicious Visitor accounts, or well known ticket scalpers to remove them if needed.
 

Hand out access to onsales for (a sub selection of) visitors

Now you have a list of registered Visitors, you can use the list in any way you like to prepare your next steps:

  1. Sort the list based on the “Random” number column and select the first X visitors. Delete the rest. Save as a new CSV.
  1. Upload this new list in the Assign visitor tags module to give all Visitors on the list a specific website Visitor tag.
  1. Schedule the presale based on the Visitor tag (fill in presale dates in the Visitor tag and set the group to pre-sale).
  1. Find all Visitors with this Visitor tag in the Query builder to send them an email to inform them they have been selected.
 
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Top Tip! If you want to use secure tickets, SMS verification and dynamic barcodes for your onsale, please check the related article Secure e-tickets, dynamic barcodes, SMS verification.
 
 

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