Updated: 21 April 2025 for Release v211
Events can have various statuses so that they are displayed differently and have different behaviours on the website.
A status can be managed in the Statuses Module in the Dashboard. If you’re looking for automation for statuses, have a look at the Event Availability, Event Status Changes and Buffers manual.
Video Manual: Status of Events
Language: English (captioned) Duration: 2 minutes, 47 seconds
Types of Statuses
The most common statuses are:
- Normal | normaal
- Sold out | Uitverkocht
- Cancelled | Geannuleerd
- Not on site | niet op site
- Not bookable | Niet reserveerbaar
- Free online | Gratis
- Waiting list | wachtlijst
- Last tickets | Laatste kaarten
- Call box office [telephone number] | Mail de kassa
When Events are first imported to the Dashboard, they will always have the status “niet op site” (translation: “not on-site”) by default.
Creating a new Status
In addition to the default statuses, new statuses can also be created in Dashboard > Event Metadata > Statuses.
- Name = This is shown in the Events Module and on the website in the ticket button.
- Fixed (System Admin Only) = Changes can only be made by the CultureSuite Peppered Consultants.
- System Name = Used only by CultureSuite Peppered Consultants for special handling of that status. Preferably, this is the same as the display name. The value only matters in some particular cases: standard, free_online, cancelled, sold out, and waiting list.
- Visible Yes/No = Is the Event shown on the website (or not).
- Bookable Yes/No = Is the Event bookable (or not). When switched to Yes, if you click on the ticket button, you will go further in the order process.
- Allow Events with this Status to be Featured on the Homepage = Choose whether events with a specific status should be shown on the Homepage, for instance, among the highlights. For example, some theatres prefer not to show free events on the homepage.
How to Bulk update the Status of Productions or Events
It is possible to change the Status of one Event or multiple Productions or Events at a time.
Change the status for a single Event
You can change the status of a single event within the Events module:
Change the status for a more than one Production and Event
You can change the status of multiple events in batch:
- In the Status module, open the status you want to set (like On sale or Sold out).
- Select one or more Productions or Events from the drop-down you want to update to this status.
- Click Submit. All selected events (or all events from selected Productions) will receive the status.
This means you can open ticket sales for your whole season in seconds, or quickly close sales for multiple events if needed. Less clicking, more time for other important tasks!
External Sales
You can create external sales for events using a separate button. You can add a new visible and bookable status and give it the name "sales externally", for example. Within the "Events" module, you should place the link in the field "External order link" to the website where the sale takes place.
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